Support
ClusterVision specialises in the total life-cycle design, deployment, and operation of HPC clusters. Support plays a vital role in this. To ensure optimal performance and availability, we offer first grade support services through our highly skilled team of engineers.
As a specialist in cluster solutions, we can offer support packages tailored to your specific requirements and usage of your cluster — balancing service levels with cost across your mission-critical and non-critical components.
Support packages
Our support offerings are built in a modular fashion, providing a range of support and warranty packages which can be cost-effectively matched to your individual circumstances.
Next Business Day
Available for most of the hardware we supply, and the most cost-effective option for sites with in-house IT staff. Failed components ship within 24 hours of diagnosis, and you perform the replacement yourself. Should the issue require a repair that can't be done by replacing a Customer Replaceable Unit, we send a complete replacement system.
Next Business Day Pro
Combines spare-part shipments for basic failures (PSU, disk) with on-site engineer deployment for critical component failures (switch, motherboard). This service also includes software and firmware updates by our engineers, as well as on-site analysis for more complex faults.
Next Business Day Pro Plus
An engineer will be on-site one day after problem determination, and will replace CRUs or take any action needed to ensure your system is repaired as soon as possible — plus proactive software and firmware updates.
Meet the team
The support team comprises HPC enthusiasts from a range of Computing, Science & Engineering backgrounds. All are highly skilled in Linux and hardware diagnosis, and have a wide experience in solving technical issues efficiently and effectively.
Our offerings are built in a modular fashion, providing a range of support and warranty packages which can be cost-effectively matched to your individual circumstances.