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Customer Feedback and Policy

At ClusterVision, we are dedicated to providing exemplary service to our esteemed customers and stakeholders. While we strive for excellence, we understand that occasional issues may arise. Your feedback is crucial in helping us promptly address any concerns and continually improve our services for your benefit and that of others. 

Compliments

We eagerly anticipate moments when we exceed your expectations and you wish to share your positive experience with us. Your compliments are deeply valued as they enable us to recognise and promote outstanding practises within our organisation and honor the dedication of our team members. 

Complaints

Our utmost goal is your complete satisfaction with the products and services offered by ClusterVision. If, for any reason, you encounter dissatisfaction and wish to make a complaint, we encourage you to notify us promptly.  

We commit to:

  • Acknowledge your complaint within two working days. 
  • Conduct a thorough investigation and provide a prompt response, aiming to resolve the issue within ten working days. 
  • If a resolution cannot be reached within ten working days, we will communicate the reasons and establish a timeline for a resolution. 
  • Additionally, we will offer guidance on further steps if you remain unsatisfied with our initial response. 

Comments

We welcome your comments on various aspects, such as our products, services, and website. Your feedback serves as invaluable guidance in refining and enhancing our offerings to serve you better. All feedback received will be documented in our customer feedback recording system, treated confidentially, and managed in accordance with ClusterVision’s privacy policy. Management will review and monitor feedback monthly to identify opportunities for improvement. 

How to provide feedback:

  • Email: feedback@clustervision.com
  • Post: ClusterVision, 113 Beechavenue, Schiphol-Rijk, 1119 RB, The Netherlands 

Information to include in your feedback:

  • Title & Name
  • Company Name
  • Postcode
  • Telephone Number
  • Email Address
  • Type of feedback: Compliment, Complain, or Comment
  • Clear description of the feedback

Contact Us

If you require any assistance or have further inquiries, please do not hesitate to contact us at feedback@clustervision.com or by filling out this form.