TrinityX Enterprise Support

With our 20+ years of HPC & AI management expertise, gain peace of mind and
a more efficient cluster, so you can focus on what truly matters.



Why TrinityX Support?

 

Enterprise-grade peace of mind, backed by a team that knows HPC and AI infrastructure inside out.

Features Grid

Focus on What Matters

Focus on your core tasks — leave the complexity to the TrinityX team.

An HPC/AI Sparring Partner

Collaborate with an experienced HPC/AI sparring partner.

Clear ROI for Management

Demonstrate clear ROI to management.

Early Access to What's Next

Early access to the newest features, versions, and unreleased additions.

   Receive a quote for TrinityX Enterprise Support

PRO-Active Support Card

PRO-Active
Support

We take care of almost everything —
so you can focus on what matters most.

Who is this for

Organisations that want a hands-off approach to HPC cluster management.

Teams that need experts to handle system administration, updates, monitoring, and issue resolution.

Key Benefits

Maximised uptime with
proactive intervention

Reduced operational burden.

Peace of mind with expert-led maintenance

Enhanced Support Card

Enhanced
Support

You manage your system —
we assist to make sure it runs optimally.

Who is this for

Organizations with in-house IT/admins but need expert backup and guidance.

Teams that need experts to handle system administration, updates, monitoring, and issue resolution.


Key Benefits

Faster issue resolution with priority access to experts

Improved performance through expert tuning

Reduced risk with professional guidance

Self-Managed Support Card

Self-Managed
Support

You run your system —
we're here when you need us.

Who is this for

Organizations with internal HPC/AI expertise to handle day-to-day operations.

Those who want basic support options without ongoing engagement.


Key Benefits

Free support for teams with in-house expertise

Access to support when needed via GitHub

Freedom to manage the cluster independently

SUPPORT PACKAGE
PROACTIVE
ENHANCED
SELF-MANAGED
Time to Respond (SLA)
4 hours (BH)
Next Business Day
1 Week
Support & Discussion Channel
Ticket Portal, Teams
Ticket Portal, Teams
GitHub public support
TrinityX Code Support
OnDemand TrinityX Cluster Management GUI
OpenHPC & Open OnDemand TrinityX Integration
GPUs, InfiniBand & OpenHPC Support: ROCm, SLURM, MPI
Community Support
Expert Linux Support with Remote Login Assist
Compatibility Check and Installation Support
Diagnostics & Troubleshooting
Proactive / Pre-emptive Remote Monitoring & Issue Solving
Proactive Remote Monitoring
Proactive Remote Issue Solving
Monthly or Quarterly System Reporting
Parallel File System Installation, Tuning & Support
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+
Customer
End-User Application Integration, Tuning & Testing
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+
Data Backup Design, Integration & Support
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+
In-depth Admin and User Training
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+
Capacity Planning / User Application Benchmarking
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+
Health Check
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Included Not included + Optional extra-cost service